Your Visit

FREQUENTLY ASKED QUESTIONS 

GENTLE REMINDERS

Latecomers: Latecomers will be seated at the discretion of the House Manager.

Courtesy to others: Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Scents & Allergies: Please consider the comfort of others and refrain from the use of scented products. Your thoughtfulness is appreciated.

Prohibited: The use of cameras and recording devices is strictly prohibited. All mobile devices must be turned off. To be contacted in an emergency, leave your name and seat number with the House Manager.

Warnings: On occasion, Royal MTC’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the show pages on the website.
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I’ve never been on your website. How do I buy tickets or make a donation?

To purchase subscriptions, single tickets or make a donation, you'll need to register for an online account. For information on how to set up an account, visit royalmtc.ca/login.

If you've previously registered for an account but forgot your login or password, you can have it sent to you at the e-mail address you provided or you can call the Royal MTC Box Office for assistance.
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What do you do with my email and information provided when setting up an online account?

The Royal Manitoba Theatre Centre does not lend, rent or sell its patron list to any organization or individual. Royal MTC collects, uses, retains and discloses some personal information in order to complete and establish and serve you as a customer and to enhance the theatre-going experience as much as possible. Royal MTC does occasionally contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee the same level of protection. For more information on Royal MTC’s privacy policy, click here.
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How much are tickets?

For information on subscription prices, click here. For the 2017/18 season, Mainstage tickets start at $27 and Warehouse tickets start at $22. For more information and ticket availability for individual plays, please select the production you're interested in under the shows tab.
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What does my ticket price include?

Subscriptions and tickets include a $2.50 CRF/per ticket (Capital Replacement Fund) designated for the maintenance of the building and equipment upgrades which are integral to your enjoyment of performances. Advertised prices do not include GST unless otherwise indicated.
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How do I pick up my tickets?

Please pick up your tickets from either the John Hirsch Mainstage (174 Market Avenue) or the Tom Hendry Warehouse (140 Rupert Avenue) Box Office. We suggest arriving at least 60 minutes early to ensure you have time to park, get your tickets and find your seat. Tickets can be picked up prior to the date of your performance from our Mainstage Box Office.
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What are your Box Office hours and phone number for tickets?

Monday to Friday 12:00-5:00pm

The Royal MTC Box Office is available during these hours at 204 942 6537 or toll-free 1 877 446 4500.

John Hirsch Mainstage Box Office
174 Market Avenue
Winnipeg, MB  R3B 0P8
Phone: 204 942 6537 or Toll-free 1 877 446 4500
Email: boxoffice@royalmtc.ca

Tom Hendry Warehouse Box Office
140 Rupert Avenue (at Lily Street)
Winnipeg, MB  R3B 0P8
Phone: 204 943 4849 or Toll-free 1 877 446 4500
Email: boxoffice@royalmtc.ca

On performance days, the Tom Hendry Warehouse Box Office opens 60 minutes before showtime and remains open until 15 minutes after showtime. The Box Office at the Tom Hendry Warehouse is closed on days when no performances are scheduled.
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Why can’t I choose the 'Mail' option for my tickets?

If the performance you've selected is within 14 days of the date you booked, you cannot choose the ‘Mail’ option to receive your tickets. Within this period, we feel you may not receive your tickets in time if we mail them. To avoid inconvenience, we'll hold your tickets at the Box Office for pick-up before your performance.
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Do I need ID to pick up my tickets?

To pick up your tickets, you MUST bring a photo ID such as a driver’s license and the credit card used to purchase the tickets. No tickets will be released to you without presenting valid identification. There are no refunds for tickets not picked up.

*Proof of age may be requested by Box Office staff when booking subscriptions. Youth (up to 18) are required to present ID each year.
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What if I arrive after the performance has started?

Whenever possible, latecomers are seated at the back of the theatre during appropriate intervals in the performance at the discretion of the House Manager to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. Please allow for ample time to park, and remember there's often a line-up at the Box Office in the hour prior to showtime.
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Can I bring children?

We welcome guests of all ages, but acknowledge very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children unable to do so, along with their accompanying adult, will be asked by an usher to leave the auditorium or may be asked not to attend the performance. Unless the programming is specific to children and family audiences, please use discretion in choosing to bring a child to a performance. Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre.
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What if I cannot attend a performance that I have booked?

Please call the box office to inquire about whether an exchange to another date is possible as some subscription packages have different exchange policies. Priority subscriptions include one free exchange (24 hours in advance) to another performance of the same play available by phone, e-mail or in-person.

Single tickets may be exchanged to another performance of the same play for a $10.00/per ticket exchange fee. We cannot guarantee that seats will be available, and it is highly likely that your seats will not be the same as your original booking and may incur an upgrade.

A $5.00 per ticket same day exchange fee is applicable to all tickets (subscription and single tickets) if the exchange is made on the same day as the original performance.

Exchanges cannot be made for already-missed performances and can only be made to a different performance date of the same show, not to a different show.

Promotional tickets are non-exchangeable.
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Can I change my performance date after booking?

Please call the box office to inquire about whether an exchange to another date is possible as conditions do apply.
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Can I get a refund for unused tickets?

Tickets are non-refundable.
Subscribers may request a tax receipt for the value of unused subscription tickets by contacting the box office to the box office at least 48 hours* prior to your scheduled performance. Please contact the box office at 204 942 6537.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.
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Where can I park?

Metered parking is available throughout the surrounding area of our theatres. There are also several parkades within walking distance. For a map of parking facilities in the area, click here.
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Do you have wheelchair seating?

The John Hirsch and Tom Hendry theatres are fully accessible for wheelchair patrons. Please notify staff of your needs at the Box Office when ordering your tickets. Sorry, wheelchair accessible seats are not available online at this time.
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Do you offer hearing-assistance devices?

Sennheiser Infared Assisted Hearing Devices are available free of charge to Royal MTC patrons on a first-come, first-served basis. Limited number available; please see the House Manager upon arriving at the theatre. Each season, Royal MTC also offers an ASL-signed performance upon prior request.
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What if I lose my tickets?

We will replace lost tickets at no charge. We do require proof of purchase. Call 204 942 6537 or visit our Box Office to have your tickets reprinted.
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How do I print my tickets on my computer?

After the initial confirmation email is sent, your tickets will be emailed to you as an attached PDF file in another email. Save the attachment to your computer. You now have your tickets stored and you can print them at anytime.

All you need is Adobe Reader ® (free for download here) and a printer (any colour or black & white ink-jet or laser printer with a resolution of 300 dpi or more is able to print tickets). At the event, your tickets will be scanned and you'll be admitted entry to the theatre.
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What are the benefits of printing my tickets on my computer?

You'll receive your tickets immediately. There is no standing in Box Office lines or waiting for tickets by mail. You can also print your tickets at your convenience.
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Will this ticket be accepted for the event?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash or any other ticket. If any copies of the ticket are made, only the first scan of the barcode will be allowed entry. If more than one copy is scanned, the barcode scanner will alert the attendant that the ticket has already been used for that performance.

What if I experience problems?

If you haven't received your tickets via email or need assistance, please contact the Box Office at 204 942 6537, toll-free 1 877 446 4500 or at boxoffice@royalmtc.ca. Simply explain the problem you encountered and we'll help you with your order.

If you're experiencing problems with your PDF ticket at the performance, one of our volunteer ushers or the House Manager will be able to assist you.

Can I show my ticket on my phone?

Unfortunately, no. Please have your tickets printed or visit the Box Office upon arrival to have a hard copy made for entrance.
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I have a group who'd like to attend a show. How do I book tickets?

Currently our website will only book 10 tickets at a time to a show. For larger group bookings, please call Thomas Urish, Sales Manager, at 204 954 6413 or email turish@royalmtc.ca.
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I’m a teacher and would like to book tickets for a large student group. How do I do this?

Each year Royal MTC holds specially-priced Theatre For Young Audience performances for high school students. To book tickets for these performances or to inquire about other discounts that may be available, please call Thomas Urish, Sales Manager, at 204 954 6413 or turish@royalmtc.ca.
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Can I book a taxi to pick me up when the show ends?

Taxi reservations may be made upon your arrival to the theatre. Please leave your name with the House Manager, who will be happy to contact the cab company of your choice.
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Can I avoid the line-up at the bar during intermission?

Yes. Pre-order and pay at the bar before the performance and your drink(s) will be waiting for you at intermission.
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How can I help support the Royal Manitoba Theatre Centre?

If you’ve ever been to a Royal MTC production, you’ve already experienced the excitement of live theatre and understand our commitment to producing exceptional entertainment. What you may not know is your ticket only covers 48% of the cost of the production you see on our stages. Like many non-profit organizations, Royal MTC relies on the generous support of donors to help us continue to produce great theatre at affordable prices.

Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting Kris Olafson at 204 954 6412.
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What if I have more questions?

Call us at 204 942 6537, browse the various menu options online, or drop by our Box Office during the hours listed above.
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FEEDBACK

We welcome all comments about our productions and suggestions on how we may be able to further enhance your theatre experience.

Please direct your correspondence to:

Royal Manitoba Theatre Centre
174 Market Avenue
Winnipeg, MB  R3B 0P8
Email: boxoffice@royalmtc.ca