Your Visit

covid-19 FAQs

Last updated: June 26, 2020

Q. What is happening with the 20/21season?

On June 26, in response to the ongoing COVID-19 crisis, we announced Season 2.0, a reimagined 2020/21 season. Our revised season will deliver six beautiful productions at our Mainstage and Warehouse theatres to Winnipeg audiences, and our Regional Tour to audiences around the province. You can find season details here.

Q. How are you distancing the seats in terms of COVID protocols?

Season 2.0 can’t proceed if rules around social distancing are still in effect. But as Manitoba slowly opens up, we are hopeful that gathering sizes will be lifted, and social distancing removed. We have built a budget for smaller shows (we’re starting small and growing in cast and audience size through the season) that doesn’t involve full houses, but it does require Public Health to allow us to continue at a minimum of 50% capacity, and to be able to seat our patrons together.

Q. When will I get my refund for next season?

We ask that you continue to be patient with us regarding the changed and postponed shows. We assure you that you will have a range of options for your missed productions. If you can, please continue to wait until we have assurances from Public Health that we can deliver Season 2.0 as currently planned. Once confirmed, patrons will be contacted and asked to provide their preferred option. 

Q. Why are you asking me to wait until September?

We are looking for assurances that Season 2.0 can proceed as presented, and not a further iteration. We want to avoid changing your ticket package today, only to find we need to do so again in the fall.

Q. If I renew for Season 2.0, what happens if it doesn’t go as planned?

You will have a range of options for your missed productions. Options will include donations for tax receipts, credit, refunds or a combination.

Q. Why are you still processing my installment payments for next season?

We are proceeding with the belief that we will have a 2020/21 season, an abbreviated season, but a season. If you prefer, you may pay for your subscription in full at any time. Once we have confirmation that Season 2.0 can proceed as planned, you’ll have a range of options for any overpayment. The options will include donations for tax receipts, credit, refunds or a combination.

Q. I haven't received my season tickets yet…

Our traditional ticket mailing timing of August will likely be moved to the fall.

Q. Can I renew my subscription for 20/21?

The renewal deadline has passed. Email us at boxoffice@royalmtc.ca with your patron number and we’ll be happy to see if your seats are still available.

Q. Why have I not been called about seats for my 20/21 subscription?

We’re actively calling all patrons who have requested seating changes. If you haven’t heard from us by the end of July, please email us at boxoffice@royalmtc.ca with your patron number and seating request.

Q. I put down a $50 deposit earlier in the year and was told I’d be contacted in May. Why have I not been contacted?

We’re actively calling all patrons who have requested new subscriptions. If you haven’t heard from us by the end of July, please email us at boxoffice@royalmtc.ca with your contact information and we’ll follow up ASAP.

Q. When will single tickets go on sale?

We won’t put single tickets on sale until we have assurances that Season 2.0 can proceed as planned.

Q. When will Choose Your Own Packages go on sale?

We don’t anticipate putting Choose Your Own Packages on sale until the fall.

Q. Is my $50 deposit refundable?

We assure you that you’ll have a range of options for your deposit. The options will include donations for tax receipts, credit, refunds or a combination.

Q. Why haven’t I received a refund for my A Thousand Splendid Suns and The Legend of Georgia McBride tickets?

We’ve now completed processing all refunds for the 2019/20 cancelled productions. If you haven’t received your refund, please email boxoffice@royalmtc.ca with your patron number.

Q. Why haven’t I received my tax receipt for my A Thousand Splendid Suns and The Legend of Georgia McBride tickets?

We’ve now completed processing all tax receipts for 2019/20 cancelled productions. If you haven’t received your tax receipt, please email boxoffice@royalmtc.ca with your patron number.

Q. Why haven’t I received any communication from you about any of the cancellations?

We’ve been using email, mail and phone to communicate with patrons. Are we up to date with your contact information? Please email us at boxoffice@royalmtc.ca with your patron number, address, phone number and email address and we’ll be sure to keep you up to date.

Q. Why can I only leave a voicemail?

Due to COVID social distancing constraints, we have very limited staff working on site, in our small Box Office. Answering phone calls would just lead to extremely long wait times, with no option to leave a voicemail. You can always send an email to boxoffice@royalmtc.ca.

Q. When are you opening the Box Office for in-person transactions?
We don’t anticipate opening the Box Office for in-person transactions until social distancing constraints have been lifted or relaxed.

Please note: The Box Office will be closed from August 1–16, reopening on Monday, August 17. Thank you!

Thank you for your patience, support and good humour during these unpredictable times!