Your Visit

covid-19 FAQs

Last updated: November 12, 2020

Q. What is happening with the 20/21 season?

On October 5, we announced the cancellation of Season 2.0. With the evolving complications of COVID-19, we can’t deliver the revised lineup of shows while adhering to public health restrictions. <<READ FULL STATEMENT>>

If you’re a current subscriber, know that your seats are being held for the 2021/22 season.

Q. Will you be offering any programming?

For now, we’re taking a pause on announcing programming too far into the future. We're taking a nimble approach, cautiously making announcements potentially one project at a time.

Microprogramming: In partnership with the Canadian Museum for Human Rights, we’re presenting a new festival. Tiny Plays, Big Ideas: A Festival of Human Rights is a promenade-style theatre event of socially distanced plays that take you on a physical and emotional journey through CMHR. MORE INFO

UPDATE: In response to our community's code red status, Tiny Plays, Big Ideas has been postponed to 2021.

Q. How long will it take to get my refund?

Refunds will be issued in the same method that payment was received. Please note that it may take a minimum of 8–10 business days from the date your order was processed for the refund to appear on your statement. You’ll receive a confirmation once your order has been completed.

Q. When do 2021/22 subscriptions go on sale?

As you can imagine, the evolving nature of COVID-19 in our community makes it difficult for future planning. If you’re a current subscriber, know that your seats are being held for the 21/22 season. We’ll be in touch in the new year, once we (hopefully) have some clarity about the future.

Q. When do I have to decide what to do with my tickets?

Contact us any time or we’ll follow up with you about microprogramming opportunities and the 2021/22 season. If you’d like to donate the value of your tickets and receive a tax receipt for this year, we need a response by December 1, 2020. Otherwise, your tax receipt will be processed for 2021.

Q. What happens if I can’t make a decision today?

Not to worry, your money and seats are safe with us. We completely understand that you may want to take time to consider your options. Contact us any time or we’ll follow up with you about microprogramming opportunities and the 2021/22 season.

Q. When will I receive my tax receipt?

If you make your request before December 1, you’ll receive your tax receipt by December 31, 2020. Otherwise, it will be processed for 2021.

Q. What year does my tax receipt cover?

If requested by December 1, your tax receipt will be for 2020. Otherwise, it will cover 2021.

Q. I miss live theatre. When will shows start up again?

Our priority continues to be the safety of our artists and audiences, but we’re always exploring programming options. Our plan is to work on a project-by-project basis. (See microprogramming details above.)

If you haven’t already, we encourage you to join our email list. That way, you’ll always be in the know!

Q. What happens with the money I have on account?

Unless you communicate with us otherwise, the money stays in your account to be used for future ticket purchases or towards next season.

Q. Why haven’t I received any communication from you about any of the cancellations?

We’ve been using email, mail and phone to communicate with patrons. Are we up to date with your contact information? Please email with your patron number, address, phone number and email address and we’ll be sure to keep you up to date.

Q. Why can I only leave a voicemail?

Due to COVID social distancing constraints, we have very limited staff working on site. Answering phone calls would just lead to extremely long wait times, with no option to leave a voicemail. You can always send an email to

Q. When are you opening the Box Office for in-person transactions?

We don’t anticipate opening the Box Office for in-person transactions until social distancing constraints have been lifted or relaxed.

Thank you for your patience and support. We miss you!