Royal Manitoba Theatre Centre-Media Centre
Have tickets to ? Stream here
Have tickets to ? Stream here
 
Credits
Photo by Jerry Grajewski

DIGITAL CONTENT – FAQs

 

How will I get access to the performance?

Once you buy your ticket, you’ll receive a confirmation email within 15 minutes. Closer to the premiere, you’ll receive a pre-show reminder with instructions on how to watch. If you don’t receive an email confirming your purchase, please contact the Box Office at boxoffice@royalmtc.ca. Don’t forget to check your spam folder!

Need help navigating the process? Follow this step-by-step guide or watch this 'How to view digital content' video:

 

Do I have to have a Royal MTC account to watch the show?

Yes, you do! If you're having trouble accessing your online account or you're not sure if you have an online account, please reach out to the Box Office at 204 942 6537 or boxoffice@royalmtc.ca.
 

WHAT IS my login?

Your login is the email address you use to access your royalmtc.ca account.
 

Can I pause the performance if I need to?

Yes! The show is pre-recorded so you can pause the show and come back whenever you are ready.
 

How do I make the video full screen?

Click on the partial box icon Full-screen-image.png in the show window and enjoy the performance full screen.
 

How long do I have to watch tHE SHOW?

You can watch any virtual content as many times as you like, and at any time of day, starting from opening night to closing. Unfortunately, the virtual content cannot be downloaded or viewed offline.
 

ARE YOUR SHOWS appropriate for all ages?

Age recommendations and warnings are listed on the show pages. Go to 'Shows & Events' at the top of your screen and choose the production you're interested in. The information will be listed on that page. If you have specific questions or concerns, feel free to contact the Box Office. 
 

Can I book a ticket for a friend?

In order to watch the show, each household needs a ticket booked under their Royal MTC account. Have your friend visit our website or call the Box Office at 204 942 6537 to buy a ticket.
 

HOW DO I BOOK a ticket with a promo code?

Click here for step-by-step instructions.
 

Can I watch the show on my TV/phone or do I have to watch it on my computer?

We suggest a larger screen for the best viewing experience but any device should work, as long as you can login to your Royal MTC account. Please remember that virtual performances must be viewed in a web browser.
 

How do I WATCH the performance on my TV?

Virtual performances must be viewed in a web browser, whether that's on a computer, tablet, mobile device or smart TV. It may be possible to view on your TV depending on your device or TV.  Some devices can “cast”, “mirror” or “pair” with each other. YouTube has some helpful videos and tips on how to connect your devices.
 

Are Closed Captions available?

Yes! Just click the CC icon on the video and closed captioning will appear on the screen.
 

How long is the performance?

Running times are on the show pages. Go to 'Shows & Events' at the top of your screen and choose the production you're interested in. The show length will be listed on that page.
 

How can I find out more about the CAST AND CREATIVE TEAM?

We create free digital programs that you can read as a pdf document or browse like a virtual magazine. You can find it on the show page once it becomes available.


WHAT WEB BROWSER WORKS BEST TO VIEW DIGITAL CONTENT?

While we have tested our digital content on all browsers, we've received feedback that Chrome, Safari or Microsoft Edge seem to work the most smoothly. Older browsers such as Internet Explorer or Firefox may not work quite as well.
 

I’M HAVING TROUBLE WITH VIDEO PLAYBACK. WHAT CAN I DO?

We suggest clearing your cookies, refreshing the page or re-logging into the website. We also recommend trying a different browser or a different device to see if that solves any issues.  If you're still having trouble, please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca.
 

I’M HAVING TROUBLE WITH MY PASSWORD OR LOGGING INTO MY ACCOUNT. WHAT SHOULD I DO?

If you're having problems with your password or logging into the website, please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca. Our helpful staff can walk you through the process.
 

More questions? Please contact the Box Office at boxoffice@royalmtc.ca.
 

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