Once you buy your ticket, you’ll receive a confirmation email within 15 minutes. Closer to the premiere, you’ll receive a pre-show reminder with instructions on how to watch. If you don’t receive an email confirming your purchase, please contact the Box Office at boxoffice@royalmtc.ca. Don’t forget to check your spam folder! Need help navigating the process? Follow this step-by-step guide or watch this 'How to view digital content' video: This media type is not supported by your browser.
Yes, you do! If you're having trouble accessing your online account or you're not sure if you have an online account, please reach out to the Box Office at 204 942 6537 or boxoffice@royalmtc.ca.
Your login is the email address you use to access your royalmtc.ca account.
Yes! The show is pre-recorded so you can pause the show and come back whenever you are ready.
Click on the partial box icon in the show window and enjoy the performance full screen.
You can watch any virtual content as many times as you like, and at any time of day, starting from opening night to closing. Unfortunately, the virtual content cannot be downloaded or viewed offline.
Age recommendations and warnings are listed on the show pages. Go to 'Shows & Events' at the top of your screen and choose the production you're interested in. The information will be listed on that page. If you have specific questions or concerns, feel free to contact the Box Office.
In order to watch the show, each household needs a ticket booked under their Royal MTC account. Have your friend visit our website or call the Box Office at 204 942 6537 to buy a ticket.
Click here for step-by-step instructions.
We suggest a larger screen for the best viewing experience but any device should work, as long as you can login to your Royal MTC account. Please remember that virtual performances must be viewed in a web browser.
Virtual performances must be viewed in a web browser, whether that's on a computer, tablet, mobile device or smart TV. It may be possible to view on your TV depending on your device or TV. Some devices can “cast”, “mirror” or “pair” with each other. YouTube has some helpful videos and tips on how to connect your devices.
Yes! Just click the CC icon on the video and closed captioning will appear on the screen.
Running times are on the show pages. Go to 'Shows & Events' at the top of your screen and choose the production you're interested in. The show length will be listed on that page.
We create free digital programs that you can read as a pdf document or browse like a virtual magazine. You can find it on the show page once it becomes available.
While we have tested our digital content on all browsers, we've received feedback that Chrome, Safari or Microsoft Edge seem to work the most smoothly. Older browsers such as Internet Explorer or Firefox may not work quite as well.
We suggest clearing your cookies, refreshing the page or re-logging into the website. We also recommend trying a different browser or a different device to see if that solves any issues. If you're still having trouble, please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca.
If you're having problems with your password or logging into the website, please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca. Our helpful staff can walk you through the process.