Box Office & Ticket Policies

 

Update re: Canada Post strike
Subscription/ticket delivery

Have you received your subscription/tickets in the mail? If so, you're good to go. If you haven't received your tickets, they are held up at Canada Post. But don't worry, you have options:
 

• Email or call the Box Office to request digital tickets. If you eventually receive your printed tickets, they'll still be valid even if you choose this option.

 

• You can pick up physical tickets at your performance. If you choose this option, please arrive at the theatre early. Parking can be tricky and Wonderful Joe has a strict 'no latecomers' policy. 

 

• If you want your tickets ready for pick-up at your performance, it would be helpful to email us with your request in advance and include your name, the show name and performance date.

Please note that our phone lines are incredibly busy, so communication by email is preferred. Thank you for your patience.
 

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Ticket Policy

Each person regardless of age must have a valid ticket to enter a performance. No babes in arms are permitted.

NO REFUNDS.

TICKET PRICES
Single tickets start at $25.50 at the Warehouse (C section) and $29.50 at the Mainstage (D section), subject to availablity. From there, prices range depending on the chosen performance and seating section. Prices are subject to change.
 

Exchange Policy

Exchanges are subject to the following conditions:

• Tickets may be exchanged in advance by calling the Box Office at 204 942 6537. We will not refund or exchange tickets once the performance has started. 
• We cannot guarantee that seats will be available, and it is highly likely that your seats will not be the same as your original booking and may incur an upgrade charge.
• An exchange fee will be applied as follows:
  • Subscription tickets: first exchange free
  • Single/non-subscription tickets: $10 per ticket
  • Corporate, Community and University subscribers: $5 per ticket
• All tickets being exchanged on the same day of the performance will be charged $5 per ticket plus applicable fees.
• All tickets being exchanged for a second time will be charged $5 for the order plus applicable fees.
• The difference in ticket price will be charged when upgrading your tickets to a more expensive night or section.
• Exchanges cannot be made for already-missed performances.
• Tickets can only be exchanged to a different performance date of the same show, not to a different show.
• Promotional tickets are non-exchangeable. 
• Subscribers may request a tax receipt for the value of unused subscription tickets by contacting the Box Office at 204 942 6537 at least 48 hours* prior to your scheduled performance.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.
 

Lost Tickets

If you have lost your tickets, please visit the Box Office or call 204 942 6537 before your performance date.