Box Office & Ticket Policies

Ticket Policy

Each person regardless of age must have a valid ticket to enter a performance. No babes in arms are permitted.

NO REFUNDS.
 

Exchange Policy

Exchanges are subject to the following conditions:

• Tickets may be exchanged in advance by calling the Box Office at 204 942 6537. We will not refund or exchange tickets once the performance has started. 
• We cannot guarantee that seats will be available, and it is highly likely that your seats will not be the same as your original booking and may incur an upgrade charge.
• An exchange fee will be applied as follows:
  • Subscription tickets: first exchange free
  • Single/non-subscription tickets: $10 per ticket
  • Corporate, Community and University subscribers: $5 per ticket
• All tickets being exchanged on the same day of the performance will be charged $5 per ticket plus applicable fees.
• All tickets being exchanged for a second time will be charged $5 for the order plus applicable fees.
• The difference in ticket price will be charged when upgrading your tickets to a more expensive night or section.
• Exchanges cannot be made for already-missed performances.
• Tickets can only be exchanged to a different performance date of the same show, not to a different show.
• Promotional tickets are non-exchangeable. 
• Subscribers may request a tax receipt for the value of unused subscription tickets by contacting the Box Office at 204 942 6537 at least 48 hours* prior to your scheduled performance.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.
 

Lost Tickets

If you have lost your tickets, please visit the Box Office or call 204 942 6537 before your performance date.