Royal Manitoba Theatre Centre-Media Centre
 
Credits
Daria Puttaert, Lorne Kennedy & Arne MacPherson in Black Coffee. Photo by Dylan Hewlett.

FREQUENTLY ASKED QUESTIONS

Vaccination/Masks | Subscriber info | General FAQs | At the theatre | Accessibility

As we anticipate a return to the theatre, we’re receiving many questions about COVID protocol and safety. While we don’t have all the answers yet, we promise to meet all Public Health requirements and recommendations. If you still have questions after browsing the FAQs, please contact our Box Office.
 


 

ROYAL MTC BOX OFFICE

The Box Office is currently only available online, by phone and through email.

The Box Office is available Monday to Friday, 12–5pm at 204 942 6537 or toll-free 1 877 446 4500. Or you can email us at boxoffice@royalmtc.ca.
 


 

DO I HAVE TO BE VACCINATED TO ATTEND THE THEATRE?

We will be requiring that all staff, volunteers and audience members working at or attending our production of Orlando (Nov 24 – Dec 18) to provide proof of vaccination. Details about this process will be shared in late September. Information for patrons who are unable to get vaccinated for human rights-based reasons will also be available at that time. Currently, this vaccination mandate is for Orlando only and no decision has been made about future productions.
 


 

WILL AUDIENCE MEMBERS BE REQUIRED TO WEAR A MASK WHEN ATTENDING ROYAL MTC?

A decision on mask requirements when attending Orlando has not yet been made and will be determined in late September.
 


 

ARE YOU SELLING SINGLE TICKETS FOR ORLANDO TO VACCINATED PATRONS?

We are not selling single tickets yet. As the picture becomes clearer about seating capacity, we’ll have more information about single tickets.

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CAN I CHOOSE MY SEATS?

Currently, we’re planning for socially distanced audiences and seating is limited. As a result, some sections are full for certain performance times.

As public health orders permit, we’ll increase capacity over time. Subscribers will be contacted approximately eight weeks before each performance to finalize seating. Seating for single ticket holders will be confirmed when casual tickets go on sale.
 


 

CAN I EXCHANGE MY TICKETS IF I CAN’T ATTEND A SHOW?

With your safety, comfort and convenience in mind, we’re waiving exchange fees for the 21/22 season. You will have up to two hours before the start of your performance to exchange tickets for any reason.
 



WHAT HAPPENS WITH THE MONEY I HAVE ON ACCOUNT?

Unless you’ve communicated with us otherwise, the money stays in your account. PLEASE NOTE: if you’re a subscriber and you want to renew for the 21/22 season, you must let us know. We won’t automatically roll over money on account into a subscription.
 



WHY HAVEN’T I RECEIVED COMMUNICATION FROM YOU ABOUT THE UPCOMING SEASON?

We’ve been using email, mail and phone to communicate with patrons. If we don’t have your information, please email boxoffice@royalmtc.ca with your patron number, address and phone number and we’ll be sure to keep you up to date.

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GENERAL FAQS

 

I’VE NEVER BEEN ON YOUR WEBSITE. HOW DO I BUY TICKETS OR MAKE A DONATION?

To purchase subscriptions, single tickets or make a donation, you'll need to register for an online account. To set up an account, visit royalmtc.ca/login.

If you've previously registered for an account but have forgotten your login or password, you can have it sent to you at the email address you provided or you can call the Box Office for assistance.
 


 

WHAT DO YOU DO WITH MY INFORMATION WHEN I SET UP AN ONLINE ACCOUNT?

The Royal Manitoba Theatre Centre does not lend, rent or sell its patron list to any organization or individual. Royal MTC collects, uses, retains and discloses some personal information in order to complete and establish and serve you as a customer and to enhance the theatre-going experience as much as possible. Royal MTC does occasionally contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee the same level of protection. For more information, read our privacy policy.
 



HOW MUCH ARE TICKETS and subscriptions?

We’re not selling single tickets for the 21/22 season yet. As the picture becomes clearer about seating capacity, we’ll have more information.

If you're interested in being a first-time subscriber, please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca, or you can subscribe online.
 



WHAT DOES MY TICKET PRICE INCLUDE?

Subscriptions and tickets include a $2.75 CRF/per ticket (Capital Replacement Fund) designated for the maintenance of the building and equipment upgrades which are integral to your enjoyment of performances. Advertised prices do not include GST unless otherwise indicated.
 



CAN I GET A REFUND FOR UNUSED TICKETS?

Tickets are non-refundable. Subscribers may request a tax receipt for the value of unused subscription tickets by calling the Box Office at 204 942 6537 at least 48 hours* prior to the scheduled performance.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.
 



WHAT IF I LOSE MY TICKETS?

We will replace lost tickets at no charge. We do require proof of purchase. Call our Box Office at 204 942 6537 to have your tickets replaced.
 



I HAVE A GROUP WHO'D LIKE TO ATTEND A SHOW. HOW DO I BOOK TICKETS?

Currently our website will only book 10 tickets at a time to a show. For larger group bookings, please email boxoffice@royalmtc.ca.
 



I’M A TEACHER AND WOULD LIKE TO BOOK TICKETS FOR A LARGE STUDENT GROUP. HOW DO I DO THIS?

To inquire about tickets, please email boxoffice@royalmtc.ca.

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AT THE THEATRE


Latecomers: Latecomers will be seated at the discretion of the House Manager.

Courtesy to others: Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Dress code: Royal MTC has no official dress code. The attire of patrons can range from formal, business to casual, and we encourage all to dress comfortably.

Scents & allergies: Please consider the comfort of others and refrain from the use of scented products. Your thoughtfulness is appreciated.

Prohibited: The use of cameras and recording devices is strictly prohibited. All mobile and electronic devices such as smart watches, must be turned off (even the vibrations can be heard). To be contacted in an emergency, leave your name and seat number with the House Manager.

Warnings: On occasion, Royal MTC’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the show pages on the website.

Applause: The appropriate time to applaud is in between acts. Please wait for the actor to conclude their performance before applauding.
 



WHERE CAN I PARK?

Metered parking is available throughout the surrounding area of our theatres. There are also several parkades within walking distance. View a map of parking facilities in the area.
 


 

WHAT IF I ARRIVE AFTER THE PERFORMANCE HAS STARTED?

Whenever possible, latecomers are seated at the back of the theatre at the discretion of the House Manager to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. Please allow for ample time to park, and remember there's often a line-up at the Box Office in the hour before showtime.
 



CAN I BRING CHILDREN?

We welcome guests of all ages, but acknowledge very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children who are unable to do so, along with their accompanying adult, will be asked to leave the auditorium or may be asked not to attend the performance.

Unless the programming is specific to family audiences, please use discretion in choosing to bring a child to a performance. If you're unsure about the suitability of a show, feel free to call our Box Office for guidance. Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre; children are not permitted in the balcony.
 



CAN I BOOK A TAXI TO PICK ME UP WHEN THE SHOW ENDS?

Taxi reservations may be made upon your arrival at the theatre. Please leave your name with the House Manager, who will be happy to contact the cab company of your choice.

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CUSTOMER SERVICE ACCESSIBILITY POLICY


DO YOU HAVE WHEELCHAIR SEATING?

The John Hirsch and Tom Hendry theatres are fully accessible for wheelchair patrons. Please notify staff of your needs at the Box Office when ordering your tickets. Sorry, wheelchair accessible seats are not available online at this time.
 



DO YOU OFFER HEARING-ASSISTANCE DEVICES?

Sennheiser Infared Assisted Hearing Devices are available free of charge to Royal MTC patrons on a first-come, first-served basis. Limited number available; please see the House Manager upon arriving at the theatre. Each season, Royal MTC also offers an ASL-signed performance upon prior request.
 



DO YOU HAVE GENDER-INCLUSIVE WASHROOMS?

Yes, we do. Gender-inclusive washrooms are located on the main floor in the northwest corner of the John Hirsch Mainstage lobby, and to the right as you enter the lobby at the Tom Hendry Warehouse. All are welcome.
 



HOW CAN I HELP SUPPORT ROYAL MTC?

If you’ve ever been to a Royal MTC production, you’ve already experienced the excitement of live theatre and understand our commitment to producing exceptional entertainment. What you may not know is your ticket only covers 48% of the cost of the production you see on our stages. Like many non-profit organizations, Royal MTC relies on the generous support of donors to help us continue to produce great theatre at affordable prices.

Please consider making a donation today. You can donate online as part of your ticket purchase or as a separate transaction. You may also contact Chris Turyk at 204 954 6412.
 



FEEDBACK

We welcome comments about our productions and suggestions about how we may enhance your theatre experience. Please direct correspondence to:

Royal Manitoba Theatre Centre
174 Market Avenue
Winnipeg, MB  R3B 0P8
Email: boxoffice@royalmtc.ca

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