Royal Manitoba Theatre Centre-Media Centre
 
Credits
Daria Puttaert, Lorne Kennedy & Arne MacPherson in Black Coffee. Photo by Dylan Hewlett.

FREQUENTLY ASKED QUESTIONS 

Updated October 24, 2022

 

Tickets | Health & SafetyAmenities | Role of the AudienceGeneral FAQs | Accessibility


Do you have questions relating to 22/23 subscriptions? Try our Subscriber FAQs.
 



John Hirsch Mainstage Box Office
Monday to Friday 12–8pm

174 Market Avenue
P: 204 942 6537 or Toll-free 1 877 446 4500
E: boxoffice@royalmtc.ca
 

Tom Hendry Warehouse Box Office
140 Rupert Avenue (at Lily Street)
P: 204 943 4849 or Toll-free 1 877 446 4500
E: boxoffice@royalmtc.ca

On performance days, the Tom Hendry Warehouse Box Office opens 60 minutes before showtime and remains open until 15 minutes after showtime. The Box Office at the Tom Hendry Warehouse is closed on days when no performances are scheduled.
 



TICKETS

 

ARE YOU SELLING SINGLE TICKETS?

Single tickets for the 22/23 season are on sale. Ticket prices start at $28 for the Mainstage and $25 for the Warehouse. 

 


WHAT IF I EXPERIENCE PROBLEMS?

If you haven't received your tickets via email or need assistance, please contact the Box Office at 204 942 6537, toll-free 1 877 446 4500 or boxoffice@royalmtc.ca.

If you're experiencing problems with your PDF ticket at the performance, one of our volunteer ushers or the House Manager will be able to assist you.

 



I HAVE A GROUP WHO'D LIKE TO ATTEND A SHOW. HOW DO I BOOK TICKETS?

For group bookings, please email boxoffice@royalmtc.ca.
 


 

I’M A TEACHER AND WOULD LIKE TO BOOK TICKETS FOR A STUDENT GROUP. HOW DO I DO THIS?

School groups are welcome at our dedicated student matinees or public shows as long as tickets are available. The student-only performances of The Three Musketeers, Into the Woods and The Secret to Good Tea are waitlisted, but there is room for groups in public performances of these and our other productions for the same price!

Find information about ticket pricing and book online here or by phone at 204 954 6413. We aren't taking school bookings by email, but you're welcome to ask questions of Ksenia Broda-Milian, Education and Enrichment Manager, by emailing kbrodamilian@royalmtc.ca.
 


 

WHAT IF I DIDN'T USE MY TICKETS?

Subscribers may request a tax receipt for the value of unused subscription tickets by contacting the Box Office at 204 942 6537 at least 48 hours* prior to the scheduled performance.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.

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HEALTH & SAFETY


COVID-19 UPDATE

The safety of our audience, volunteers, artists and staff remains our priority. If COVID infections rise to a level that triggers public health orders, be assured that we will always comply. At this time, we do not anticipate verifying vaccination status for patrons nor requiring you to wear a mask, though it continues to be strongly recommended. All volunteers, artists and staff are vaccinated and will wear masks when in contact with others, including audience members, except for artists when performing on stage.


before you head to the theatre

Please check the status of your performance before heading to the theatre. We are taking measures to ensure the health and safety of our artists, but show cancellations are possible. Please ensure that we have current contact information for you. As soon as we know that a show needs to be cancelled, we'll contact you with updates and ticketing options. At minimum, we'll reach out via email and automated phone call, and we'll update our website.
 



AMENITIES

  • Regular amenities will be available including, elevator, coat racks, headsets and full washrooms. 
  • Bar and concession services will be available, and you may pre-order drinks for intermission.
  • Water fountains will be open, and water will be offered at the bar.
  • We will have printed and digital copies of Ovation available, but we will not be reusing them.
 

 

WILL YOU BE ACCEPTING CASH?

We prefer to limit cash transactions wherever possible. You may use tap for credit card transactions. We have an ATM in our Mainstage lobby.
 


CAN I AVOID THE LINE-UP AT THE BAR DURING INTERMISSION?

Yes. Pre-order and pay at the bar before the performance and your drink(s) will be waiting for you at intermission.

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The role of the audience

 

We are happy to have you here. Every staff person, actor and crew member plays a part in your experience, and you contribute to the experience of the performers onstage and those around you.

Latecomers: Please make sure you give yourself enough time to find your seat before the performance starts. Latecomers will be seated at the discretion of the House Manager. 

Cell phones and other electronic devices: All mobile and electronic devices, such as phones and smart watches, must be turned off (even the vibrations can be heard). Texting and surfing during performances is very distracting for the performers and other audience members. Using cameras and recording devices during a performance is not permitted.

Dress code: There is no dress code at the Royal MTC. The attire of patrons can range from formal, business to casual, and we encourage all to dress comfortably.

Scents & allergies: Please consider the comfort of others and refrain from the use of scented products. Your thoughtfulness is appreciated.

Talking during the performance: Even when you whisper, you can be heard by performers and people around you. Please wait until after the performance to share your thoughts with others.

Food/drinks: Food and outside drinks are not allowed in the theatre. When there is an intermission, snacks and drinks may be available for purchase. There is complimentary water in the lobby.

Leaving during the performance: If you leave the theatre during a performance, you will be readmitted at the discretion of the House Manager. If readmitted, you may be placed in an empty seat at the back of the auditorium instead of your original seat.

Warnings: On occasion, Royal MTC’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the show pages.

Enjoy the show:  Laugh, cry, gasp – responding to the performance is part of the nature of theatre! As you get involved in the story, try to balance your reactions with respecting the people around you. The curtain call is part of the performance too – it gives you a chance to thank the artists for their hard work with applause, and for them to thank you for your attention. We all appreciate when you stay at your seat and join the applause!

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GENERAL FAQS


I’VE NEVER BEEN ON YOUR WEBSITE. HOW DO I BUY TICKETS OR MAKE A DONATION?

To purchase subscriptions, single tickets or make a donation, you'll need to register for an online account. To set up an account, visit royalmtc.ca/login.

If you've previously registered for an account but have forgotten your login or password, you can have it sent to you at the email address you provided or you can call the Box Office for assistance.
 


 

WHAT DO YOU DO WITH MY INFORMATION WHEN I SET UP AN ONLINE ACCOUNT?

The Royal Manitoba Theatre Centre does not lend, rent or sell its patron list to any organization or individual. Royal MTC collects, uses, retains and discloses some personal information in order to complete and establish and serve you as a customer and to enhance the theatre-going experience as much as possible. Royal MTC does occasionally contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee the same level of protection. For more information, read our privacy policy.
 



WHERE CAN I PARK?

Metered parking is available throughout the surrounding area of our theatres. There are also several parkades within walking distance. View a map of parking facilities in the area.
 


 

WHAT IF I ARRIVE AFTER THE PERFORMANCE HAS STARTED?

Latecomers will be seated at the discretion of the House Manager.
 



CAN I BRING CHILDREN?

We welcome guests of all ages, but acknowledge very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children who are unable to do so, along with their accompanying adult, will be asked to leave the auditorium or may be asked not to attend the performance.

Unless the programming is specific to family audiences, please use discretion in choosing to bring a child to a performance. If you're unsure about the suitability of a show, feel free to call our Box Office for guidance. Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre; children are not permitted in the balcony.
 



CAN I BOOK A TAXI TO PICK ME UP WHEN THE SHOW ENDS?

Taxi reservations may be made upon your arrival at the theatre. Please leave your name with the House Manager, who will be happy to contact the cab company of your choice.
 



HOW CAN I SUPPORT ROYAL MTC?

If you’ve ever been to a Royal MTC production, you’ve already experienced the excitement of live theatre and understand our commitment to producing exceptional entertainment. Like many non-profit organizations, Royal MTC relies on the generous support of donors to help us continue to produce great theatre at affordable prices.

Please consider making a donation today. You can donate online as part of your ticket purchase or as a separate transaction. You may also contact Patrick Hanan at 204 954 6411.
 

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ACCESSIBILITY

These are our most-asked questions about access, but for details about our spaces, performances, and how to submit accessibility feedback, please visit the Accessibility page.


DO YOU HAVE WHEELCHAIR SEATING?

The John Hirsch and Tom Hendry theatres are fully accessible to patrons who use wheelchairs. Please notify staff of your needs at the Box Office when ordering your tickets. Sorry, wheelchair accessible seats are not available online for this season.
 



DO YOU OFFER HEARING-ASSISTANCE DEVICES?

Sennheiser Infared Assisted Hearing Devices are available free of charge to Royal MTC patrons on a first-come, first-served basis. Limited number available; please see the House Manager upon arriving at the theatre. 
 



DO YOU HAVE GENDER-INCLUSIVE WASHROOMS?

Yes, we do. Gender-inclusive washrooms are located on the main floor in the northwest corner of the John Hirsch Mainstage lobby, and to the right as you enter the lobby at the Tom Hendry Warehouse. All are welcome.
 


 

FEEDBACK

We welcome comments about our productions and suggestions about how we may enhance your theatre experience. Please direct correspondence to:

Royal Manitoba Theatre Centre
174 Market Avenue
Winnipeg, MB  R3B 0P8
boxoffice@royalmtc.ca

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