Royal Manitoba Theatre Centre-Media Centre
 
Credits
Daria Puttaert, Lorne Kennedy & Arne MacPherson in Black Coffee. Photo by Dylan Hewlett.

FREQUENTLY ASKED QUESTIONS 

Updated Nov 25, 2021

Safety & Comfort | Tickets | AmenitiesGeneral FAQs | Accessibility
 

ROYAL MTC BOX OFFICE

The Box Office is currently only available online, by phone and via email. You may contact us Monday to Saturday from 12–8pm at 204 942 6537, toll-free 1 877 446 4500 or boxoffice@royalmtc.ca.
 


 

SAFETY & COMFORT

 

WHAT IS THE THEATRE DOING FOR THE SAFETY OF PATRONS, TEAM MEMBERS AND ARTISTS?

We’re working internally and with public health to create a safe and welcoming environment. This includes rigorous cleaning of touch points across the building, hand sanitizing and washing stations, mask and vaccine policy, protective barriers between staff and patrons, reduced capacity in our theatre, reduced public access to the building, and many other measures, that we are taking to keep everyone safe. 

Please respect the space and comfort of those around you so everyone can enjoy the performance.
 



DO I HAVE TO BE VACCINATED TO ATTEND THE THEATRE?

We require all eligible staff, volunteers and audience members at our production of Orlando (Nov 24 – Dec 18) to provide proof of vaccination or  medical exemption*. This vaccination mandate is for Orlando only and no decision has been made about future productions.

*Manitoba has identified criteria for the very small number of people who cannot or should not be immunized and may be eligible for a medical exemption. More information is available on the Province of Manitoba’s website.
 


 

HOW DO I SHOW PROOF OF VACCINATION?

You will be required to show proof of vaccination on a smartphone or COVID-19 Vaccination Card, along with one piece of government-issued photo ID, as you enter the lobby. This information is for verification only and will not be stored. Please do not submit in advance.

There will be a two-step entry process. Your proof of vaccine and ID will be verified before as you enter the lobby and your ticket will be scanned as you enter the theatre. Please plan your arrival to minimize time spent in the lobby but with enough time to ensure you can be seated in adequate time for the performance. Doors to the building and the theatre itself will open 1 hour before showtime.
 


 

PATRONS WHO AREN’T ABLE TO PROVIDE PROOF OF VACCINATION WILL NOT BE PERMITTED TO ENTER THE FACILITY OR ATTEND THE PERFORMANCE.

For the safety of all, patrons under quarantine or isolation, or who have been exposed or have come in contact with someone with COVID-19, are experiencing any symptoms or have tested positive for COVID-19, must not come to the theatre. Please contact the Box Office at 204 942 6537 or boxoffice@royalmtc.ca to discuss options.
 


 

WILL AUDIENCE MEMBERS BE REQUIRED TO WEAR A MASK?

You must wear an appropriate mask for your entire visit. Masks must cover the nose, mouth and chin; neck gaiters and bandanas are not permitted. Masks can be lowered briefly to consume food or beverages. Drinks, but not food, are allowed in the theatre.
 



WILL YOU HAVE SANITIZING STATIONS?

We’ll have sanitizing stations near lobby entrances and on the bars.
 



WILL you have enhanced cleaning protocols in place?

  • Air filtration: Royal MTC uses MERV-13 HVAC filters. Supplied fresh air to the building is filtered twice, and air in the building is exchanged three times per hour.
  • Cleaning practices: Royal MTC will continue enhanced cleaning practices for the theatre, lobby, restrooms and other common areas.
 

 

HOW WILL YOU MANAGE TRAFFIC FLOW?

As staffing permits, all three entrances (Stage Door near Market Ave. parking lot, main Box Office, Rorie St.) will be open for arrival/departure to reduce delays and bottlenecks. There will be reduced seating in the lobby to encourage patrons to go directly to their seats. Doors to the theatre will open 1 hour before showtime.
 


 

ARE YOU SELLING AT FULL CAPACITY?

No, we're implementing gentle social distancing for Orlando. We've designed our seating arrangement to allow two empty seats between each cohort. That means you and your ticket group will be seated together and will have two empty seats on either side. All patrons are required to sit in their reserved seat for the duration of the performance and not sit in any empty seats or rows.
 



WILL THERE BE AN INTERMISSION?

Yes, there will be an intermission for Orlando. We ask patrons to respect social distancing when standing in line for the bar/concessions and the washrooms.

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TICKETS

 

MOBILE TICKETING

We've implemented mobile ticketing that allows for a digital copy of tickets to be emailed to you. Tickets can be printed off at home or scanned from your phone. If you do not have access to print your tickets or do not wish to use your phone, please contact us for a hard copy.

NEW: We’ll be asking you to present your ticket as you enter the theatre, not as you access the lobby.
 


 

HOW DO I PRINT MY TICKETS ON MY COMPUTER?

After the initial confirmation email is sent, your tickets will be emailed to you as an attached PDF file in another email. Save the attachment to your computer. Your tickets are stored and you can print them anytime.

All you need is Adobe Reader ® (free for download here) and a printer (any colour or black & white ink-jet or laser printer with a resolution of 300 dpi or more is able to print tickets). At the event, your tickets will be scanned and you'll be admitted entry to the theatre.
 


 

WILL THIS TICKET BE ACCEPTED FOR THE EVENT?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash or any other ticket. If any copies of the ticket are made, only the first scan of the barcode will be allowed entry. If more than one copy is scanned, the barcode scanner will alert the attendant that the ticket has already been used for that performance.
 



WHAT IF I EXPERIENCE PROBLEMS?

If you haven't received your tickets via email or need assistance, please contact the Box Office at 204 942 6537, toll-free 1 877 446 4500 or boxoffice@royalmtc.ca.

If you're experiencing problems with your PDF ticket at the performance, one of our volunteer ushers or the House Manager will be able to assist you.
 


 

CAN I EXCHANGE MY TICKETS IF I CAN’T ATTEND A SHOW?

With your safety, comfort and convenience in mind, we’re waiving exchange fees for the 21/22 season. You now have up to two hours before performance time to exchange your tickets for any reason.
 



ARE YOU SELLING SINGLE TICKETS FOR ORLANDO?

Yes! Visit our play page for show description and ticket info. Here's a list of on-sale dates for the remaining 21/22 shows.
 


 

WILL You be streaming the show?

Sorry, Orlando will be offered as a live performance only. 

 



I HAVE A GROUP WHO'D LIKE TO ATTEND A SHOW. HOW DO I BOOK TICKETS?

Currently our website will only book 10 tickets at a time to a show. For group bookings, please email boxoffice@royalmtc.ca.
 


 

I’M A TEACHER AND WOULD LIKE TO BOOK TICKETS FOR A STUDENT GROUP. HOW DO I DO THIS?

We don’t have a designated student performance for Orlando. For inquiries about student groups, please email boxoffice@royalmtc.ca.
 


 

CAN I GET A REFUND FOR UNUSED TICKETS?

Tickets are non-refundable. Subscribers may request a tax receipt for the value of unused subscription tickets by contacting the box office to the box office at least 48 hours* prior to your scheduled performance. Please contact the Box Office at 204 942 6537.

*Canada Revenue Agency regulations state that Royal MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Choose Your Own” packages or additional casual tickets.

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AMENITIES

  • Regular amenities will be available including, elevator, coat racks, headsets and full washrooms. 
  • Bar and concession services will be available, and you may pre-order drinks for intermission. Water fountains will be closed, but water will be offered at the bar.
  • We will have printed and digital copies of Ovation available, but we will not be reusing them.
 

 

WILL YOU BE ACCEPTING CASH?

We prefer to limit cash transactions wherever possible. You may use tap for credit card transactions. PLEASE NOTE: we no longer have an ATM in our lobby.
 


CAN I AVOID THE LINE-UP AT THE BAR DURING INTERMISSION?

Yes. Pre-order and pay at the bar before the performance and your drink(s) will be waiting for you at intermission.

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GENERAL FAQS

 

Latecomers: Latecomers will be seated at the discretion of the House Manager.

Courtesy to others: Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Dress code: Royal MTC has no official dress code. The attire of patrons can range from formal, business to casual, and we encourage all to dress comfortably.

Scents & allergies: Please consider the comfort of others and refrain from the use of scented products. Your thoughtfulness is appreciated.

Prohibited: The use of cameras and recording devices is strictly prohibited. All mobile and electronic devices such as smart watches, must be turned off (even the vibrations can be heard). To be contacted in an emergency, leave your name and seat number with the House Manager.

Warnings: On occasion, Royal MTC’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the show pages on the website.

Applause: The appropriate time to applaud is in between acts. Please wait for the actor to conclude their performance before applauding.
 



I’VE NEVER BEEN ON YOUR WEBSITE. HOW DO I BUY TICKETS OR MAKE A DONATION?

To purchase subscriptions, single tickets or make a donation, you'll need to register for an online account. To set up an account, visit royalmtc.ca/login.

If you've previously registered for an account but have forgotten your login or password, you can have it sent to you at the email address you provided or you can call the Box Office for assistance.
 


 

WHAT DO YOU DO WITH MY INFORMATION WHEN I SET UP AN ONLINE ACCOUNT?

The Royal Manitoba Theatre Centre does not lend, rent or sell its patron list to any organization or individual. Royal MTC collects, uses, retains and discloses some personal information in order to complete and establish and serve you as a customer and to enhance the theatre-going experience as much as possible. Royal MTC does occasionally contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee the same level of protection. For more information, read our privacy policy.
 



WHERE CAN I PARK?

Metered parking is available throughout the surrounding area of our theatres. There are also several parkades within walking distance. View a map of parking facilities in the area.
 


 

WHAT IF I ARRIVE AFTER THE PERFORMANCE HAS STARTED?

Although we do encourage you to plan your trip to arrive at least 30 minutes before the doors open a handful of seating groups will be reserved for latecomers; however, these seats cannot be guaranteed.
 



CAN I BRING CHILDREN?

We welcome guests of all ages, but acknowledge very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children who are unable to do so, along with their accompanying adult, will be asked to leave the auditorium or may be asked not to attend the performance.

Unless the programming is specific to family audiences, please use discretion in choosing to bring a child to a performance. If you're unsure about the suitability of a show, feel free to call our Box Office for guidance. Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre; children are not permitted in the balcony.
 



CAN I BOOK A TAXI TO PICK ME UP WHEN THE SHOW ENDS?

Taxi reservations may be made upon your arrival at the theatre. Please leave your name with the House Manager, who will be happy to contact the cab company of your choice.

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ACCESSIBILITY


CUSTOMER SERVICE ACCESSIBILITY POLICY


DO YOU HAVE WHEELCHAIR SEATING?

The John Hirsch and Tom Hendry theatres are fully accessible for wheelchair patrons. Please notify staff of your needs at the Box Office when ordering your tickets. Sorry, wheelchair accessible seats are not available online for this season.
 



DO YOU OFFER HEARING-ASSISTANCE DEVICES?

Sennheiser Infared Assisted Hearing Devices are available free of charge to Royal MTC patrons on a first-come, first-served basis. Limited number available; please see the House Manager upon arriving at the theatre. 
 



DO YOU HAVE GENDER-INCLUSIVE WASHROOMS?

Yes, we do. Gender-inclusive washrooms are located on the main floor in the northwest corner of the John Hirsch Mainstage lobby, and to the right as you enter the lobby at the Tom Hendry Warehouse. All are welcome.
 



HOW CAN I HELP SUPPORT ROYAL MTC?

If you’ve ever been to a Royal MTC production, you’ve already experienced the excitement of live theatre and understand our commitment to producing exceptional entertainment. Like many non-profit organizations, Royal MTC relies on the generous support of donors to help us continue to produce great theatre at affordable prices.

Please consider making a donation today. You can donate online as part of your ticket purchase or as a separate transaction. You may also contact Chris Turyk at 204 954 6412.
 



FEEDBACK

We welcome comments about our productions and suggestions about how we may enhance your theatre experience. Please direct correspondence to:

Royal Manitoba Theatre Centre
174 Market Avenue
Winnipeg, MB  R3B 0P8
Email: boxoffice@royalmtc.ca

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